FAQ
Our website is blocked in Russia, so many links include a (mirror) option. It points to the same page.
Useful links:
- Amnezia Premium overview (mirror)
- Amnezia Premium payment page (mirror)
- Step-by-step guide: Connecting to Amnezia Premium
- Amnezia Premium Personal Dashboard (mirror)
- Troubleshooting Amnezia Premium
- Amnezia Free overview (mirror)
- Step-by-step guide: Connecting to Amnezia Free
- Troubleshooting Amnezia Free
- AmneziaVPN downloads (mirror)
Amnezia Premium FAQ
What is Amnezia Premium?
Amnezia Premium is a paid VPN subscription from the AmneziaVPN team.
You can learn more about its features and benefits on the official Amnezia website (mirror).
Which locations are available in Amnezia Premium?
Amnezia Premium offers 58 locations: Australia, Austria, Albania, Argentina, Belgium, Bolivia, Brazil, United Kingdom, Vietnam, Germany, Hong Kong, Greenland [WL], Georgia, Denmark, Egypt, India, Indonesia, Spain, Italy, Kazakhstan, Canada, Cyprus, Colombia, Costa Rica, Luxembourg, Malaysia, Mexico, Moldova, Nigeria, Netherlands, Norway, United Arab Emirates, Peru, Poland, Portugal, Russia, Romania, Serbia, Singapore, USA New York, USA Los Angeles, Thailand, Taiwan, Turkey, Uzbekistan, Philippines, Finland, France, Croatia, Czechia, Chile, Switzerland [P2P], Sweden, Ecuador, Estonia, South Africa, South Korea, and Japan.
How much does Amnezia Premium cost?
See current pricing on the payment page (mirror).
Is there automatic subscription renewal?
For subscriptions bought on the Amnezia Premium payment page, there is no auto-renewal. You need to renew manually.
If you buy Amnezia Premium in the AmneziaVPN app on iOS through the App Store or on Android through Google Play, the subscription renews automatically. You can turn off auto-renewal in the subscription settings of the store you used.
How to renew Amnezia Premium subscription
If your subscription was bought on the Amnezia Premium payment page, you can renew it yourself or through support. In these cases, you get 20% off.
You can renew any time while your subscription is active, or within 60 days after it expires.
If you bought your subscription in the AmneziaVPN app on iOS through the App Store or on Android through Google Play, it renews automatically through that store. The 20% renewal discount does not apply to these subscriptions.
For subscriptions bought on the payment page, these renewal options are available.
Option 1. Three days before your subscription expires, we’ll email you at the address you used at checkout. Click Renew Subscription, choose subscription duration and payment method, and complete the payment.
After payment, your subscription period will be extended. Your Subscription Key stays the same, and your connected devices keep working without interruption.
Option 2. If you want to renew early, didn’t get the email, or want to merge a new subscription with your current one, contact us via TG-bot or email [email protected].
Include the email address you used for your purchase.
Option 3. If you purchased Amnezia Premium on or after February 7, 2026, your Subscription Key email includes a link to your order details page.
Open that link, click Renew, choose subscription duration and payment method, and click Renew Subscription.
Option 4. In AmneziaVPN 4.8.15.4 or later, go to Settings → Servers → select the Amnezia Premium connection you need → click Renew subscription → choose subscription duration and payment method, and click Renew Subscription again.
How many devices can I connect to Amnezia Premium?
Amnezia Premium supports up to 7 simultaneous connections.
A connection slot is used by:
- any device that has connected at least once using the
vpn://key- any configuration file you generate, even if no device uses it
Once you hit the simultaneous connections limit (7 of 7), you won’t be able to generate a configuration file for another location or connect a new device using the
vpn://key. Connection attempts will return error 1108 (rarely 1100 or 1103). You can remove devices and configuration files in your Personal Dashboard.Device counting rules: Personal Dashboard: Subscription Details.
Can I increase the device limit?
No. If you need to connect more than 7 devices, you’ll need an additional Amnezia Premium subscription.
Can I get a discount on a second subscription?
Message us via TG-bot or email [email protected] and we’ll tell you if you’re eligible for a discount.
Which app should I use to connect?
Use the official AmneziaVPN app. It supports:
- Windows 10 (version 1809 or later) / Windows 11 x64
- iOS 16 and later
- Android 9 and later (including Android TV). The app version for Android 7 and 8 is temporarily unavailable.
- macOS 14.0 and later
- Linux
Download the latest version from the official download page (mirror).
Alternative apps:
Can I use third-party apps to connect to Amnezia Premium?
Amnezia does not guarantee the compatibility or proper functioning of Premium with third-party apps and automated tools that are not officially supported by the service.
Some third-party apps may perform automated operations, including frequent API requests and server availability checks. If this activity creates excessive load, threatens the stability of the infrastructure, or triggers security systems, access to certain features or your account may be temporarily restricted to protect the service.
We recommend using officially supported connection methods and disabling third-party automation that causes these restrictions.
Can I use Amnezia Premium on a router?
Yes. You can set up VPN on routers that support the AmneziaWG protocol, such as Keenetic and OpenWrt.
Can I use Amnezia Premium in Russia?
VPN use in Russia isn’t prohibited for regular users.
Illegal activity is still illegal — with or without a VPN. Use Amnezia Premium in accordance with the laws in your country.
Amnezia does not keep logs. We don’t store or track user activity.
When you connect to Amnezia Premium, your ISP can’t see which sites you visit or what requests you send — your traffic goes through an encrypted tunnel between you and our server.
This is general information and not legal advice.
Can AmneziaVPN bypass whitelist-only restrictions?
Yes. Amnezia Premium includes the Greenland location for bypassing whitelist-only restrictions. This location is useful if you are connecting from Russia or from a region where mobile internet is restricted by whitelists.
Why isn't Greenland shown in the location list?
If the Greenland location is not displayed in the app, follow these steps in order:
- Make sure you are using the latest version of the app:
- AmneziaVPN: compare your installed version with the latest version on the releases page;
- DefaultVPN: compare your installed version with the latest version in the App Store.
- Disable:
- third-party VPN apps;
- proxies;
- apps and extensions for bypassing blocks.
- Reload the API configuration.
Reload the API configuration over the mobile network you plan to use for connecting to this location if whitelist-only restrictions are introduced.
- After that, select the AmneziaWG protocol and check the connection to Greenland.
If Greenland still does not appear in the location list, contact us via TG-bot or email [email protected].
Why should I trust Amnezia Premium?
We build Amnezia to earn your full trust:
- No logs. We don’t collect browsing history, IP addresses, or session data.
- RAM-only servers. Nothing is written to disk; data is wiped on reboot.
- Independent audits. In 2022, 2024 and 2025, 7ASecurity reviewed our apps and server components. No critical vulnerabilities were found.
- Open source. Our client apps are available on GitHub for independent review.
We also recommend reading our privacy policy (mirror).
Which protocols does Amnezia Premium use?
In the latest AmneziaVPN app, Amnezia Premium uses AmneziaWG 3.1 by default.
You can also connect using XRay VLESS Reality. To switch to it, tap the current AmneziaWG protocol on the main screen, select VLESS from the dropdown menu, and tap Connect.
How do I connect using AmneziaWG 3.1?
Use a Subscription Key with AmneziaVPN or DefaultVPN, or import a configuration file into any of the following apps:
- AmneziaVPN 5.0.1.5 or later
- DefaultVPN 2.0.1.1 or later
- the native AmneziaWG 3.1 app for Windows, iOS/macOS, and Android
For Windows 7/8, use the unofficial builds by RomikB: x32, x64, ARM64.
Earlier versions of these apps do not support AmneziaWG 3.1. AmneziaWG 3.1 configuration files work in all the apps listed above.
What is VLESS and when should I use it?
VLESS is a lightweight, secure VPN-protocol used in XRay for censorship circumvention and traffic proxying. Use it if you run into speed issues or can’t connect using the default protocol.
What speeds does Amnezia Premium provide?
Amnezia Premium supports speeds up to 200 Mbps.
VPN speed can’t exceed your base internet connection speed.
Speed depends on your ISP and plan, distance to the selected location, routing, connection type (Wi‑Fi 2.4/5 GHz, LTE/5G, Ethernet), and background downloads.
Can I download torrents?
Yes — but only when connected to Switzerland [P2P].
Can I use Amnezia Premium abroad?
Yes. Amnezia Premium works even in countries where VPNs are restricted, such as Turkey or the UAE.
Can I access Russian websites from abroad?
Yes. Russian websites and apps should work with Amnezia Premium enabled when connected to any location except Switzerland [P2P], regardless of which country you are in.
If a Russian website or app does not open when connected to any other location, contact support via TG-bot or email [email protected] — the service should be available.
Will Amnezia Premium work in China?
We haven’t tested it specifically for China, so we can’t guarantee stable performance.
If you connect from China, use split tunneling so only traffic to external resources goes through the VPN.
Why are some locations missing from the app?
Due to blocking, some locations may be temporarily unavailable. We’re actively working to restore them.
Can I buy a 1 or 3-month subscription?
A 1-month subscription is only available in the AmneziaVPN app on iOS through the App Store or on Android through Google Play.
In both stores, the subscription starts with 7 free days. This period is mandatory — you cannot skip it and start the paid period immediately.
A 3-month subscription is not available.
Is there a free trial?
Yes. We offer a free 7-day trial. We only need your email address to send setup instructions.
To request a trial, message us via TG-bot or email [email protected].
How can I pay in Russia?
You can pay with a ruble card from any Russian bank or via "SBP" (Faster Payments System).
You can also pay with cryptocurrency or any bank card.
What data is required for payment?
If you pay on the Amnezia Premium payment page, only your email address is required. We’ll send your setup instructions and Subscription Key there.
Can I cancel my Amnezia Premium subscription and get a refund?

